Features  —

Outsourced Support

Outsource your payments support and have your customers expertly guided through queries and disputes fast and efficiently.

When things don’t go as planned, give your customers the experience they deserve while saving your business time, cost, and effort.

Fraud DefenceCappucino

Give your customers the experience they
deserve

Minimize your running costs

Avoid hiring and training a payments support team.
When problems and issues with payments arise,

Assembly will respond to and resolve all customer queries with email support from your domain, in your voice, and with your signature and branding.

Minimize running costsChart

Delight your customers

Ensure rapid, respectful and effective responses to payments queries.

Our team has the knowledge and experience to consider each case individually, responding directly to your customers on your behalf, no matter the issue.

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Seamless experience

With all communications sent from your domain and fully-rebranded with your signature and voice, Assembly’s white-labeled payments support integrates seamlessly with your current service desk operations.

No more chargebacks

How it works

Badge

Premium Plan

Get all the benefits and support of Defend: Plus fraud protection, but with regular anti-fraud rule set reviews and full fraud indemnity against fraudulent chargeback liability.

  • All Plus features

  • Dispute resolution (in escrow)

Plus

Plus Plan

Increase your resilience to fraud with improved rule-set based filtering, merchantand buyer ID verification, and chargeback investigations conducted on your behalf.

  • All Basic features

  • White-labelled user support

  • White glove concierge

Shield

Basic Plan

Basic fraud protection provides the standard defence against known fraudulent transactions and malicious actors, while you remain responsible for investigating chargebacks and bearing the costs involved.

  • Self managed dashboard

  • 24/7 Email Support

Packed full of features

  • cog
    Four staged dispute resolution service
  • bell
    White gloved support for big ticket transactions
  • design
    Completely white labelled as your brand, in your voice
  • award
    World class and professional NPS standards
  • clock
    Fast, responsive, and proactive replies
  • send
    Pass tickets via email

Send and receive money instantly

Interested in setting up Assemply payments platform for your business? Talk to our Sales department and they will set you up with everything.

Contact Sales