Outsource your payments support and have your customers expertly guided through queries and disputes fast and efficiently.
When things don’t go as planned, give your customers the experience they deserve while saving your business time, cost, and effort.
Avoid hiring and training a payments support team.
When problems and issues with payments arise,
Assembly will respond to and resolve all customer queries with email support from your domain, in your voice, and with your signature and branding.
Ensure rapid, respectful and effective responses to payments queries.
Our team has the knowledge and experience to consider each case individually, responding directly to your customers on your behalf, no matter the issue.
With all communications sent from your domain and fully-rebranded with your signature and voice, Assembly’s white-labeled payments support integrates seamlessly with your current service desk operations.
Get all the benefits and support of Defend: Plus fraud protection, but with regular anti-fraud rule set reviews and full fraud indemnity against fraudulent chargeback liability.
All Plus features
Dispute resolution (in escrow)
Increase your resilience to fraud with improved rule-set based filtering, merchantand buyer ID verification, and chargeback investigations conducted on your behalf.
All Basic features
White-labelled user support
White glove concierge
Basic fraud protection provides the standard defence against known fraudulent transactions and malicious actors, while you remain responsible for investigating chargebacks and bearing the costs involved.
Self managed dashboard
24/7 Email Support
Interested in setting up Assemply payments platform for your business? Talk to our Sales department and they will set you up with everything.
Contact Sales
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